Nearshore operations talent from Latin America — customer success, accounting, tech support, and more.
You need people — a CS team that can handle the growing ticket queue, a bookkeeper who actually knows NetSuite, a tech support lead who can work US hours without the US price tag. But domestic hiring is slow, expensive, and competitive. And building your own nearshore operation from scratch? That's a project you don't have time for.
Same timezone. Real English fluency. 40–60% of the cost of a US hire.
You manage them like any other team member. We handle everything else: sourcing, vetting, and the operational infrastructure to get the right person working on your team — without you having to build a nearshore operation from scratch.
The people your customers actually talk to.
Keep the books clean without the overhead.
Tier 1 through Tier 3, timezone-aligned.
Scale your people function before you can afford a full team.
The operational glue that keeps things moving.
Role, seniority, tools, team structure. We learn how your team actually works before we start searching.
We tap our Latin American networks built over 15+ years. Every candidate goes through skills screening, English assessment, and cultural fit evaluation.
We send 2–3 vetted candidates. You interview them the same way you'd interview anyone — because they'll work the same way too.
We handle onboarding logistics. Your new team member shows up on your schedule, in your tools, reporting to your team.
We manage sourcing, vetting, and onboarding so you don't have to build nearshore recruiting infrastructure yourself. Most clients get started with contractors — fast and clean. Formal employment arrangements are available when you need them.
We've been recruiting in Latin America for over a decade. We're not spinning up a search from scratch — we're tapping pipelines we've spent years building.
Latin America means real overlap with US business hours. No 3 AM handoffs, no async lag on urgent issues. Your CS team answers tickets when your customers are actually awake.
We optimize for placements that last years, not months. We're not rotating contractors through your org — we're building stable teams that compound in value.
We built a full customer success team — onboarding specialists, support agents, and account managers — that now handles a significant share of their customer interactions, without the overhead of domestic hiring.
We placed a team that integrated directly with their operations, supporting both their technology platform and their clinical processes — staff who could navigate complexity from day one.
Backline Talent is the operations practice of Engineer Access, one of the leading nearshore engineering staffing firms in the US. The infrastructure, recruiting networks, and operational expertise we built placing hundreds of Latin American engineers into American companies — that's exactly what powers Backline. The model is proven. The only thing that changes is the job description.
Whether it's one role or an entire team, we'll start with a conversation about what you actually need.